ChurchStreamLive fully comply with General Data Protection Regulation (GDPR). All our service providers are also GDPR compliant.
HOW WE COLLECT INFORMATION
We collect information in following ways:
WHERE WE STORE YOUR INFORMATION
We store your personal information on our servers located inside the European Union.
WHAT INFORMATION WE COLLECT AND HOW WE USE IT
Personal Data:When you register with us through the Website or mobile app to become a registered user of ChurchStreamLive and when you buy our subscription plan, we ask you for certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
When you want to stream your videos to a supported third-party platform we ask you to authorize ChurchStreamLive to post on the third-party platforms on your behalf. When you grant us authorization we save an access token that is linked to your account on that third-party platform. This token is provided by the third-party and identifies the permissions you have given us. We use this access token to stream videos on your accounts on the third-party platforms. We do not have access to your username and password or other account credentials on any of the supported platform to where you stream your videos. Current supported platforms are YouTube, Facebook, Periscope, Twitch, Mixer, Smashcast & other Custom Platforms.
When you visit the Service, whether as a registered User or a non-registered user just browsing, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, the operating system type, browser type, browser language, the webpage you were visiting before you came to our Service, Country and state where you are accessing our webpage from, last time you visited our website, pages of our Service that you visit, the time spent on those pages, information you search for on our Service, access times and dates, your subscription plan if you are a paid user and other statistics. We use this information to monitor and analyze use of the Service and the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to better tailor our Service to our visitors’ needs. For example, some of this information is visible to our support agents and they can quickly help you without asking for basic details about your browser and system etc. We also use this information to verify that visitors to the Service meet the criteria required to process their requests.
Accountholders will upload content such as videos, text (e.g. video description, title etc.) and pictures (e.g. profile pictures, video thumbnails etc.). This content is necessary to stream your videos to the destination platform and to accurately display your historical data in your ChurchStreamLive dashboard. All your uploaded content is saved securely on our servers located inside European Union. We do not, edit, modify, share or scan your uploaded content in anyway.
Like many online services, ChurchStreamLive uses “cookies” and similar tracking technologies on our Service to collect information. A cookie is a small data file that is stored in your browser. We utilize cookies to enable certain features of the Service, to better understand how you interact with the Service, for marketing and to monitor aggregate usage by ChurchStreamLive Users and web traffic routing on the Service. If you do not accept cookies, you may not be able to use all portions of the Service or all functionality of the Service. (See “Your choices regarding information,” below.)
Analytics and History:
When you stream videos using our website we automatically record information that we can use to provide you different statistics, to make sure you comply with the video size/format requirements and keep track of your streaming history so that your streaming history is visible in ChurchStreamLive dashboard. Information collection includes, but is not limited to, video size, video format, video title, date and time when video was streamed, video length, name of platforms video is streamed to and name of social accounts (Facebook Pages, Groups etc.) where the video is streamed. We also keep a history of all your video streaming activity. We keep the link of your streams on the platforms where it is streamed (for analytics purpose). We only keep the link of your videos on the platforms where it is streamed (for analytics purpose) but not the actual video. For example if you stream your video to YouTube and Facebook we store a URL of your video on YouTube and Facebook. The privacy settings of the video you have streamed apply to us, just as they apply to any other normal internet user.
Other Information You May Submit:
You may submit data to us for limited purposes such as requesting customer support; answering a questionnaire; participating in a study; entering contests or sweepstakes; or signing up to receive communications from us or another user
SHARING OF YOUR INFORMATION
Aggregate Information and Non-Identifying Information:
We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.
When you click “Schedule Stream” video the video is uploaded to our servers and then streamed to different platforms that you have selected. We do not store, edit, modify or scan the contents of the video in anyway. The videos you stream are not saved on our servers after they have been streamed to all of the selected platforms. If you upload a video but do not schedule it, the video is automatically deleted from our servers within two days.
Social Networking Sites (SNSs):
We may share the information in your ChurchStreamLive account (including your Personal Information) with the SNSs that you have linked to your ChurchStreamLive account. These third parties have access to your Personal Information only for this purpose (unless the SNS has received your Personal Information independently of the Service) and not for other purposes.
We allow Users to link their Facebook account to our Service. Users can then post recent activity on our Service back to their Facebook account. You will be prompted to decide whether or not your activity on the Service will be shared and disclosed on your Facebook service. You can disable the foregoing feature at any time by logging into your profile and selecting the option to disable Facebook Connect. Further, you may be able to edit your privacy settings for the content that you post which appears on Facebook by making selections in your application settings page in Facebook.
Compliance with Laws and Law Enforcement:
ChurchStreamLive cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We can disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process including, but not limited to, subpoenas, to protect the property and rights of ChurchStreamLive or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.
We'll retain information about you on our servers for as long as you have an account, except uploaded videos that are automatically deleted if they are not used for 60 days. If you delete your account, we'll also delete all information related to you. But please note we may retain some information if necessary to comply with our legal obligations, resolve disputes or enforce our agreements. You can access your personal information by logging in to your ChurchStreamLive dashboard.
You have a right to be informed of Personal Data processed by ChurchStreamLive Live, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive a structured, common and machine-readable format of Personal Data you provided to us. We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
YOUR CHOICE REGARDING INFORMATION
You have several choices regarding the use of information on our Service:
If you decide at any time that you no longer wish to receive email communications from us, please follow the unsubscribe instructions provided in any of the communications.
If you decide at any time that you no longer wish to accept cookies from our Service for any of the purposes described above, you can withdraw your consent in our cookie declaration. If you do not accept cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided below.
Disconnecting social media platforms:
If you decide at any time that you no longer wish to have your account on any of the supported platforms (e.g., Facebook or YouTube) linked to your ChurchStreamLive account, then you may disconnect the account in the “Add Accounts” section in ChurchStreamLive dashboards.
Changing or Deleting Your Information:
All Users may review, update and correct the Personal Information or streaming history in their User account by contacting us. You can delete all your Personal Data by deleting your account from your profile settings in ChurchStreamLive dashboard. This action is irreversible and it will delete all your ChurchStreamLive data. We may retain an archived copy of your records as required by law or for legitimate business purposes.
HOW WE STORE AND PROTECT INFORMATION
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as your account information for supported platforms), that information is encrypted and transmitted directly (and in some cases via our servers) to the video streaming platform you have selected in a secure way. We use SSL encryption to make sure that your account details are transferred securely to the required platform. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. While we use commercially reasonable safeguards to preserve the integrity and security of information collected and maintained through the Service, we cannot ensure or warrant the security of any information you provide to us or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed by unauthorized persons.
Identity theft and the practice currently known as “phishing” are of great concern to ChurchStreamLive. Safeguarding information to help protect you from identity theft is a top priority. We do not request your credit card information, login information, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of stored “personal data” (as defined in applicable law) to you via email or conspicuous posting on this Service in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services (e.g., maintenance services, database management, web analytics, re-marketing and improvement of the Service’s features) or to assist us in analyzing how our Service are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose
We use third-party Service Providers to monitor and analyze the use of our Service.
Facebook Ads Conversion Tracking
Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.
The Hotjar Poll & Survey widgets are services that enable interaction with the Hotjar platform provided by Hotjar Ltd.
UptimeRobot is a monitoring service provided by Uptime Robot Service Provider Ltd.
Google AdWords Remarketing (Google Ireland Limited.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Ireland Limited. that connects the activity of this Website with the Adwords advertising network and the Doubleclick Cookie.
Twitter Remarketing (Twitter, Inc.)
Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of this Website with the Twitter advertising network.
Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.
HOSTING AND BACKEND INFRASTRUCTURE
20i is a hosting and backend service provided by 20i. For more informations: https://www.20i.com/about
Charegebee is a subscription management service provided by Chargebee Inc.
Stripe is a payment service provided by Stripe Inc. Your credit card information is stored by Stripe when you buy our subscription with your credit card.
PayPal is a payment service provided by PayPal Inc., which allows users to make online payments.
INTERACTION AND CUSTOMER SUPPORT
The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook, Inc.
Crisp Chat is a User communication and database management service provided by Crisp IM SARL. We use Crisp Chat to provide live chat and email communication service to you. It stores also stores most of the “Log Data” and your personal information like email address and name
COOKIE CONSENT MANAGEMENT
Cookiebot is a cookie and online tracking consent solution that complies with the consent and information requirements of the EU ePrivacy Directive 2009/136/EC and the General Data Protection Regulation (GDPR). Cookiebot is provided by the ePrivacy company Cybot A/S.
Facebook Social Widgets
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Google+ Social Widgets
The Google+ +1 button and social widgets are services allowing interaction with the Google+ social network provided by Google Ireland Limited.
Twitter Social Widgets
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.
LinkedIn Social Widgets
The LinkedIn share button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn.
LINKS TO OTHER SITES AND SERVICES
Our Service contains links to other third-party websites and online services. If you choose to visit another website or online service by clicking on a link, you will be directed to that third party’s website or online service. The fact that we may link to a website or online service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites and online services, and these third parties may place their own cookies or other files on your computer and collect data or solicit Personal Information and Non-Identifying Information from you. Other sites and online services follow different rules regarding the collection, use and/or disclosure of Personal Information and Non-Identifying Information. We encourage you to read the privacy policies or statements of the other websites or online services you visit before providing any information or using such websites or services.
OUR POLICY TOWARDS CHILDREN'S INFORMATION
We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at email@example.com. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.
HOW TO CONTACT US
If you have any questions about this Policy or any of the practices described herein, please send us an email at firstname.lastname@example.org